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Q&AQ&A on accommodation

Each local Earthboat is operated by a partner company in its own region.
If the FAQs do not resolve the issue, please see below for a and contact details from the relevant Earthboat to the operating company.

For enquiries other than accommodation, please proceed to the page on the right. For enquiries other than accommodation, please proceed to the following page.

Frequently asked questions

Q Do I need to register as a member to make a reservation?
A

Membership registration is required. To register as a member, click the "LOGIN" button in the top right of this website, then click the "Register as a new member here." button.

Q How many days in advance can I make a reservation via the official website?
A

On the accommodation reservation page, reservations can only be made during the period displayed on the "Stay Period" screen.

Q I want to change my reservation details.
A

Please cancel the relevant reservation and rebook. To cancel, select the relevant booking from the "List of reservations" in My Page and click on the "Cancel" button at the bottom of the page.

Q How can I pay for my accommodation?
A

Booking from the official website
Payment can only be made by credit card registered at the time of booking. Please note that cash and other cashless payments are not accepted.
Reservations made through other reservation sites
Please follow the payment method of each reservation site. Please note that we do not accept on-site payment.

Q Can children stay?
A

Yes, you can.
Children under 6 years old do not count towards the reservation capacity. They can share a futon.
Children who do not require bedding (0-6 years old) stay free of charge, and children 7 years old and over will be charged the same as an adult.
The maximum number of guests per Earthboat is 3.

Q Are pets allowed to stay?
A

Basically, pets are allowed to stay, but in Minakami Fujiwara and Minakami Hodaigi, only small dogs and cats that can fit in a pet carrier are allowed to accompany you during winter (November to end of March) when lift transportation is required. Please note that all bases do not provide the necessary equipment for pets to stay overnight, so please bring your own.

For other frequently asked questions, please click here.